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Article
IT
Legacy tech, and making the case for pragmatic IT
When does today’s shiny new plaything become tomorrow’s technological burden? Walking the legacy tech tightrope is key to project success.
Article
IT
Why can’t telcos get customer experience right?
The telecoms industry as a whole typically performs poorly when it comes to customer experience. So where does it need to change?
Ebook
Marketing
The digital marketing challenge (and how to tackle it)
Delivering exceptional customer experience isn’t just about becoming more customer-centric. It involves maximising data from every interaction.
Ebook
IT
Process unchained: unlocking the true potential of BPO
Business process outsourcing is not just about cost reduction. At least not according to the executives we’ve been speaking to here at Meet the Boss.
Ebook
IT
Cloud: regaining control of enterprise IT
IT has to embrace cloud as a means of meeting both expectations and demand from the business. So how can cloud help IT get on the front foot?
Ebook
IT
Data centre security: from bolt-on to built-in
Virtualised networks, changes in workloads and traffic, and the increasing criticality of business data: all pose new security challenges.
Video
IT
Time Inc’s journey to customer centricity
Digital disruption in publishing has been well documented. So what has it meant for one of the world's oldest and best-loved media brands?
Video
IT
Improving sporting performance with data
Whether scoring goals or winning races, sport is about finding an advantage over your rivals. And data analytics is increasingly providing that edge.
Ebook
Marketing
Transforming business communication: a new approach
“Change before you have to,” said legendary GE Chief executive Jack Welch. Which is great advice – albeit easier said than done.
Ebook
Marketing
Marketing and the digital customer experience: from data, to insight, to action
Exploring possibilities in a brave new world of connected customers and big data analytics is a modern marketing imperative. But where do you start?
Ebook
IT
Cloud: how the CIO became a better business partner
Cloud computing has broken the fourth wall between IT and the enterprise, and is helping the CIO become a better business partner in three key ways.
Article
IT
Lessons for disruptive leadership: stop ignoring the elephant
Acknowledging the elephant in the room can be disruptive. It means asking difficult questions – and not everyone is equipped to do that.
Article
IT
Digital or die: why one in three global 2000 firms will disappear
Success today is no guarantee of success tomorrow. Longevity is about staying consistently relevant to the customer – which means embracing change.
Video
IT
How to win at digital disruption (and the next big thing)
We live and work in interesting times. Disruption is everywhere we look – and the changing ways in which we communicate are at the heart of it.
Video
IT
Redefining financial services within the digital revolution
Financial services is waking up to digital disruption, with new technologies and changing customer expectations meaning change is now inevitable.
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