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Article
CX
Foster Brand Loyalty and Engagement by Renovating Your Brand
Learn how to foster brand loyalty and engagement by effectively reimagining customer service in retail
Article
CX
Harnessing Automation and Innovation as a Key Differentiator for your retail business
Why utilizing the power of modern innovation and automation can make the difference for your retail business?
Article
CX
How to Effectively Reimagine Retail Customer Service
Analysts have long since predicted the death of the high street, but now more than ever there is a credible risk that this could become reality
HR
It’s time to do better
2020 has forced me to reconsider some priorities and it will make our company stronger – Spencer Green, Chairman and CEO, GDS Group.
Video
CX
Why Differentiation Matters in Retail Experience Strategy (interviews with top retail execs)
Execs from The Walt Disney Company, Asos, Euronics & Harrods at NG Retail in Europe on differentiation as key to retail experience strategy.
Article
CX
Retail: All About Experience (The 2019 NG Retail Summit Report)
The 2019 North American NG Retail Summit drew executives from Sephora, BoxyCharm, Sam's Club, Punchh, Georgia Pacific, and more. Get the insights...
Article
CX
Is There a Glimmer of Hope for Retailers in Trouble?
Advice from industry heavyweight Andrew Jennings could save retailers in trouble after another tough year on global high streets
Article
Marketing
5 Key Points to Support an Omnichannel Strategy (Insights for 2020)
Insights from the engineer behind one of the world's greatest brands.
Article
CX
Change your employees’ mindset, or go under
Retailers are running out of time to train employees to embrace change
Article
CX
Retail, like sport, is making itself redundant
Struggling retailers can’t match online only sales, so we ask will sport soon follow their rocky lead with the arrival of new tech?
Article
CX
Silos can rescue or ruin retail empires
Silos are known to cause all sorts of headaches for executives, but now they could save a struggling industry
Article
Marketing
The Story of BENRUS: How Omnichannel Helps Customer Stories Live Forever
The CEO and Chair of Benrus tells us how he learned at the GDS Summit it's time for the historic watch company to explore digital storytelling.
Article
IT
Moore’s law of losers
Backing the big transformation bet is the only way to win says author and advisor Geoffrey Moore. Time to put all your eggs in one basket...
Article
CX
Experts, events, in-store demos – that’s retailtainment!
Companies offer unique experiences to ‘elevate shopping’ in their brick-and-mortar stores.
Article
CX
Reach eCommerce Fraud Prevention Enlightenment
Security Experts at the GDS eCommerce Insight Summit say online retailers are losing 15 billion dollars directly to fraud.
Article
Marketing
How digital transformation can destroy the siloed business
Perhaps more than any other business decision, digital transformation is a team game...
Article
CX
Out of Site, Out of Mind? — Retailers React to a Rise in Mobile Shopping
The digital transformation of brick-and-mortar retail is underway, one app update at a time.
Article
IT
Digital disruption must die
Businesses are stronger together, so why are the leaders trumpeting something that creates division? Disruption is dead. Long live transformation.
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