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Article
Marketing
How do you solve a marketing problem like Alexa?
How are marketers planning to meet and beat the unique marketing challenges posed by artificial intelligence, machine learning, and bots?
Article
IT
The game is afoot: how digital is changing decision-making
Will digital technologies democratise organisational decision-making? We asked 11 business leaders for their view.
Article
Marketing
McDonald’s Helps American FnB Industry Serve Up Digital Kiosks
Retail experts weigh in on why the digital revolution is stalling in the food and beverage industry, namely with kiosks in brick and mortar stores
Article
IT
2017: Predictions for the year ahead
Forecasting is strange magic. But still our editorial team gather around their crystal ball...
Article
IT
2016: Year in review
Over 110 events in the making, here are our editorial team’s highlights of 2016...
Article
Marketing
Data: THE digital marketing challenge, and how to tackle it
7.5 hours in conversation with 25 senior marketers to answer one question: how do you get from data to insight to action?
Video
CX
The man who transformed LEGO
Today, LEGO is one of the world's best-known – and best-loved – brands. But it wasn't always that way, says CEO Jørgen Vig Knudstorp.
Article
CX
I need it now: instant gratification at retail
Retailers are working harder than ever to offer instant results everywhere. Why? Because that's what the customer expects.
Article
IT
The digital future: are you in or out?
Digital is no longer a cultural revolution. Culture is already at the top of the hill, tapping its foot, checking its watch while you catch up.
Article
IT
Omnichannel Intelligence: an analyst’s view
How can organisations utilise digital and omnichannel to grow a business and reach new customers, or existing customers in new ways?
Video
CX
How great service transformed Zappos.com
Tony Hsieh doesn’t care if you’re passionate about shoes. To fit in at Zappos, you have to be passionate about just one thing: offering great service.
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