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Article
IT
Digital transformation: an analyst’s view
As the role of information in business evolves, so must the CIO. CIOs must take a digital leadership role – despite the business and career risks.
Article
IT
Reducing complexity: embracing technology’s golden rule
Complexity is a barrier to user satisfaction, which in turn is key to the success of any IT project. Please: don't make our heads hurt.
Article
IT
Legacy tech, and making the case for pragmatic IT
When does today’s shiny new plaything become tomorrow’s technological burden? Walking the legacy tech tightrope is key to project success.
Video
Marketing
Millennial marketing lessons from the LADbible
How can your brand reach the elusive millennial consumer? How do you understand and engage with them? LADbible’s Arian Kalantari & Ian Moore explain.
Article
IT
Why can’t telcos get customer experience right?
The telecoms industry as a whole typically performs poorly when it comes to customer experience. So where does it need to change?
Ebook
Marketing
The digital marketing challenge (and how to tackle it)
Delivering exceptional customer experience isn’t just about becoming more customer-centric. It involves maximising data from every interaction.
Ebook
IT
Process unchained: unlocking the true potential of BPO
Business process outsourcing is not just about cost reduction. At least not according to the executives we’ve been speaking to here at Meet the Boss.
Ebook
IT
Cloud: regaining control of enterprise IT
IT has to embrace cloud as a means of meeting both expectations and demand from the business. So how can cloud help IT get on the front foot?
Ebook
IT
Data centre security: from bolt-on to built-in
Virtualised networks, changes in workloads and traffic, and the increasing criticality of business data: all pose new security challenges.
Video
IT
Time Inc’s journey to customer centricity
Digital disruption in publishing has been well documented. So what has it meant for one of the world's oldest and best-loved media brands?
Video
Sales
Driving Lamborghini forward
Few emblems are as iconic as Lamborghini's rampaging bull. But creating a super-brand takes more than a snazzy logo, explains CEO Stephan Winkelmann.
Video
HR
Liane Hornsey Reveals Google Hiring Process Secrets (Full Video Interview)
Consistently attracting top talent has as much to do with the company’s internal workings as its meticulous hiring process
Video
CX
How great service transformed Zappos.com
Tony Hsieh doesn’t care if you’re passionate about shoes. To fit in at Zappos, you have to be passionate about just one thing: offering great service.
Video
IT
Improving sporting performance with data
Whether scoring goals or winning races, sport is about finding an advantage over your rivals. And data analytics is increasingly providing that edge.
Ebook
Marketing
Transforming business communication: a new approach
“Change before you have to,” said legendary GE Chief executive Jack Welch. Which is great advice – albeit easier said than done.
Ebook
Marketing
Marketing and the digital customer experience: from data, to insight, to action
Exploring possibilities in a brave new world of connected customers and big data analytics is a modern marketing imperative. But where do you start?
Ebook
IT
Cloud: how the CIO became a better business partner
Cloud computing has broken the fourth wall between IT and the enterprise, and is helping the CIO become a better business partner in three key ways.
Video
HR
HR in the age of digital: an interview with Pepsico’s Shakti Jauhar
The digital natives are coming. But how do you manage the workforce of the future – one with vastly different toolsets, skills and expectations?
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