The Key to Digital Business Transformation in 2022

Digital business transformation strategies, connectivity, and how it can help improve operations, customer service, and business agility.  

Boards of directors have accelerated digital business as a response to COVID-19 but how do you build a digital business that is future-ready? Which technology implementations are worth prioritizing?  

It is important to leverage the right long-term solutions. As teams continue to work remotely, many businesses are challenged with managing bandwidth, flexibility, security, and accessibility. So, how can you help your employees work efficiently from anywhere with reliable remote-working solutions whilst accelerating digital business that does not break the bank?   

Challenges

There is a widespread agreement amongst board members surrounding the challenges associated with remote/hybrid work and transforming digital business.  Looking  into some of these challenges it is surprising how much COVID-19 is still substantially affecting our world. Even the largest global Fortune 500 companies are still battling the impacts of the pandemic. Policies are still unfolding and companies are still trying to select and implement the right tool alongside the challenges that come with a remote/hybrid workforce.  

As mentioned above, selecting the right tool has brought on some big challenges. Even once a tool has been decided on, getting employees to use and implement them in their day-to-day work is a challenge. Companies are finding it hard to make time to train employees and teach them the benefits of the tools. Setting aside time to innovate, train and learn is just as important as everyday tasks.  

The lack of self-service for customers and employees is also top of the list.  However, companies should not only be focusing on customer experience but employees too. Companies need to look at their employees’ experiences in company culture. How are these new tools being implemented and rolled out companywide? You needed to promote self-service as a valuable addition to existing support and give your customers and employees time to get used to the different ways of doing things. All of which will help improve operational and digital business agility.   

Many companies are using Artificial intelligence (AI), Machine Learning (ML), and predictive analytics to help expand and develop their digital transformation strategies, operations, and digital business agility. Senior leaders are turning to AI, ML, and predictive analytics ever more readily and expect these areas to grow exponentially soon.  

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Virtual Roundtables connect 6 C-level executives in closed-door conversations around challenges in their industries. To be part of an upcoming roundtable discussion between the senior leaders that are driving change and addressing the issues that face your industry today, take a look at our upcoming Meet the Boss Event.