CX News & Trends

Focusing on EX to Level Up CX

In the age of the customer, experience reigns supreme. So how do brands take their CX efforts to the next level?

Engaging customers through multiple channels is now the norm for businesses in this digital first world.

How are you creating a more patient centric approach and redefining how healthcare is delivered in the future?

How to give digital-first customers what they want, when they want it without creating friction points.

Create new digital communications interactions by turning notifications and transactions into meaningful conversations and to stay ahead of the curve.

Create new digital communications interactions by turning notifications and transactions into meaningful conversations and to stay ahead of the curve.

The Future of CX - How to connect, engage and convert the Millennial and Gen Z consumer.

How can you offer your customers a truly personal experience, respect their safety and security concerns, while understanding their needs and habits?

Bridging the online and offline customer journeys

How do you ensure your CX North Star is clear and embedded across the business?

Next-gen, AI-driven bots are capable of connecting with consumers more personally than ever before and directing them toward speedy solutions.

The backstory of non-fungible tokens (NFTs) and what you should know

The customer journey has never been more difficult to plan for, with this in mind, should we adjust our attitudes in 2022?

How are AI chatbots improving the customer service experience from a customer’s point of view and from a business’ point view?

Why is the voice of the customer important? What are the benefits for the brand and the consumer?

Top priorities in getting CX and automation right in their businesses.

The future of retail and the trends therein have never been more difficult to predict. However, here is GDS' overview based on our industry analysis.